1. Acceptance of Terms

By creating an account, booking a service, or registering as a professional on FastTrack, you agree to these Terms & Conditions. If you don't agree with any part of them, please don't use the platform.

2. What FastTrack Is (and Isn't)

FastTrack is a marketplace that connects customers with independent professionals offering home and personal services. FastTrack does not employ these professionals, does not directly perform the services listed, and is not a party to the agreement between a customer and a professional once a booking is made.

We verify professionals through a registration and approval process, but we cannot guarantee the quality, safety, or outcome of any specific job. Customers and professionals are responsible for agreeing on the details, pricing, and expectations of each booking themselves.

3. Accounts Both

• You must provide accurate information when creating an account.
• You're responsible for keeping your login credentials secure.
• One person should not operate multiple customer or professional accounts to manipulate reviews, bookings, or rankings.
• FastTrack may suspend or remove an account that violates these terms.

4. For Customers Customer

• Bookings can be made with or without a customer account. Creating an account lets you track booking history and leave reviews.
• A booking request is not automatically confirmed — the professional must accept it first.
• Cancellation terms are between you and the professional, unless otherwise stated on their profile.
• You're responsible for providing accurate details (location, service needed, timing) when booking.

5. For Professionals Professional

• Registration requires accurate personal, professional, and location information, and is subject to FastTrack's review before your profile becomes publicly visible.
• You are an independent professional, not an employee or agent of FastTrack.
• You are responsible for the quality and safety of the services you provide.
• Photos, portfolio images, and descriptions on your profile must genuinely represent your own work.
• Repeated cancellations, no-shows, or verified customer complaints may result in your profile being hidden or removed.

6. Reviews & Ratings Both

Only a customer with a completed booking for a specific professional can leave a review for that booking, and only once. Reviews must reflect a genuine experience — fake, incentivized, or retaliatory reviews are not allowed and may be removed.

7. Payments & Subscriptions Professional

Professionals may be offered a paid subscription ("Go Live") to remain visible in the marketplace after an initial free trial period. Payment for services rendered between a customer and a professional is handled directly between them — FastTrack does not currently process service payments on your behalf.

8. Prohibited Conduct Both

• Harassment, discrimination, or abusive behavior toward another user.
• Submitting false information at registration or in a booking.
• Attempting to bypass, exploit, or interfere with FastTrack's systems or data.
• Using the platform for any unlawful purpose.

9. Limitation of Liability

FastTrack provides the platform "as is." To the fullest extent permitted by law, FastTrack is not liable for disputes, damages, losses, or injuries arising from a service arranged through the platform, including the conduct, work quality, or reliability of any customer or professional.

10. Changes to These Terms

FastTrack may update these terms as the platform grows. Continued use of FastTrack after changes are posted means you accept the updated terms.

11. Contact

Questions about these terms can be sent through FastTrack's support channel, linked from the app.