Contents
1. What Information We Collect
What we collect depends on how you use FastTrack:
| If you're a... | We collect |
|---|---|
| Customer (guest booking) | Name, phone number, address you provide for that booking, and your message to the professional. |
| Customer (with an account) | The above, plus your email, password (securely handled by Firebase Authentication, never stored as plain text by us), and optionally a profile photo. |
| Professional | Name, email, phone/WhatsApp number, profession, location, bio, profile and cover photos, portfolio images, service details, and availability. |
We also automatically record basic activity needed for the platform to function â for example, when a booking was made, its status, and profile view counts.
2. How We Use Your Information
- To connect customers with professionals and process bookings.
- To display professional profiles publicly in the marketplace.
- To let a professional and the customer who booked them communicate about that specific booking.
- To calculate and display ratings and review statistics.
- To keep the platform secure and prevent abuse.
We do not sell your personal information to third parties.
3. What's Public vs. Private
Public: an approved professional's name, profession, location (state/city/area), bio, photos, portfolio, services, availability, rating, and reviews are visible to anyone browsing FastTrack â this is the whole point of a public profile.
Private: a customer's account details, full booking history, and saved professionals list are visible only to that customer while logged in. A booking's specific details are visible only to the customer and professional involved in that booking.
4. Third-Party Services
FastTrack is built on Google Firebase, which provides our authentication, database, and photo storage infrastructure. Your data is processed and stored on Google's servers under Firebase's own security and privacy practices. We don't use separate advertising or analytics trackers beyond what Firebase itself requires to operate.
5. Data Storage & Security
Access to your data is restricted using Firebase security rules, so that, for example, only you can edit your own account, and only the professional and customer involved in a booking can see its private details. Public profile photos and portfolio images are, by design, viewable by anyone, since they're meant to be shown on the marketplace.
6. Your Choices
- You can edit your account details (name, phone, photo) at any time from your dashboard.
- Professionals can hide their profile from the marketplace at any time without losing their account, reviews, or subscription status.
- To request deletion of your account or data, contact us using the details below.
7. Children's Privacy
FastTrack is not directed at children, and we don't knowingly collect information from anyone under 18.
8. Changes to This Policy
We may update this policy as FastTrack grows. Continued use of the platform after changes are posted means you accept the updated policy.
9. Contact
Questions about your data or this policy can be sent through FastTrack's support channel, linked from the app.